Refund & Cancellation Policy

This policy explains how to cancel your Helix Field subscription and when refunds apply. It is part of, and should be read with, our Terms of Service.

How to cancel

You can cancel your subscription at any time, yourself, right in the app — the same easy way you signed up:

• In the app: Settings → Billing → Cancel subscription. It takes effect immediately (your renewal is turned off on the spot), with no phone call, no retention obstacle course, and no cancellation fee.

The in-app button cancels on its own — you never have to email us to cancel. If you have trouble finding it, you're welcome to email hello@helixfielddispatch.com and we'll help.

What happens when you cancel

• Your subscription stops renewing, and you will not be charged again.
• You keep access to the Service through the end of the billing period you already paid for.
• After that period ends, your access is turned off. You may request an export of your data before or shortly after cancellation, as described in our Privacy Policy.

Refunds

• Monthly plans: Fees for the current month are non-refundable, but cancelling stops the next charge. You keep access until the month ends.
• Annual plans: If you cancel an annual plan, it will not renew. We do not generally refund the unused portion of an annual term, but if you cancel within [14] days of your initial annual purchase and have not substantially used the Service, contact us and we will work with you in good faith.
• Billing errors: If you were charged in error (for example, a duplicate charge or a charge after a valid cancellation), contact us and we will investigate and refund verified errors promptly.
• Where the law requires a refund, we will honor it. This policy does not limit rights you have under applicable law.

Auto-renewal reminder

Subscriptions renew automatically at the then-current price until cancelled. Your first charge is at signup; each renewal is on the same day of your cycle. We send renewal and price-change notices where required. To avoid the next charge, cancel before your renewal date.

Payments to your own customers

This policy covers your Helix Field subscription only. Payments your business collects from its own customers through Helix Field are handled through your connected Stripe account, and refunds to those customers are issued by you from your own account.

Contact

BAW International Inc. · Helix Field · hello@helixfielddispatch.com